The "New" ATT

I'm including this because it falls into one of those things that always happen to others - but never someone you know and certainly not to yourself.

I've been an SBC customer for several years. They have recently merged with AT&T and taken on the AT&T name. Three months ago, I made a small change in my bill to save a few dollars on the monthly charges. It should have resulted in a reduction in $10-15/month in savings.

Imagine my surprise to receive a $4,400 bill the next month, HA HA! Well, it was so over the top and clearly wrong, that I was amused and asked them to fix the problem and send me letters saying I would not have to pay, which they did. They assured me it would be fixed by this month, although the charges may take a few billing cycles to fix. No problem - I was cool with that and it was kinda unique to have a $4,400 residential phone bill.

May 5th rolls around and I expect to still see $4,400 in charges, less my normal payments. Surprise again! Now its double that. They still assure me this will be fixed and not to pay (like I could anyway). I told them I was still amused - but not nearly as much as the first time it happened.